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PROGRESSIVE REHAB & STRENGTH LLC

BLACKBOARD online courses

REFUND POLICY

We want you to be satisfied with your purchase, but we also want you to give your best effort to apply all of the strategies in Programming Fundamentals of Barbell Training (“Course”). Progressive Rehab & Strength (“PRS”) provides a 30-day money-back guarantee for the Course, which the following terms governs. All refunds are discretionary as determined by PRS, and all decisions are final.

In order to qualify for a refund, you must submit proof that you actively participated in the Course and explain why it did not work for you. In the event that you decide your purchase was not the right decision, within 30 days of the course start date, you should contact our support team at billing@progreessiverehabandstrength.com and let us know that you’d like a refund by the 30th day at 11:59PM EST. You must submit all of the following requirements with your request for a refund. If you request a refund and do not include the following items by the 30th day, your request will be denied.

You must satisfy ALL the following items with your request for a refund:

  • Requirement 1: PRS will verify you have accessed all content in the course in a timely manner. 

  • Requirement 2: You must have attended all live Q&As. If you were unable to attend, you must submit at least one appropriate question every week via the appropriate form that is relevant to the content being released that week that demonstrates you reviewed the weekly content in its entirety.  If you do not attend the live Q&As you must email blackboard@progressiverehabandstrength.com with a valid reason for non-attendance before each scheduled session. PRS will verify your attendance or appropriateness of your submitted questions.

  • Requirement 3: You must demonstrate you viewed the lectures by sharing previously posted substantive questions that you shared in our online forums, or by writing a few sentences to demonstrate that you viewed the lectures and were attentive. 

  • Requirement 4: You must have actively engaged in the Facebook community by posting relevant responses to questions from the educators or students at least two times per week.

  • Requirement 5: Tell us why this course was not a good fit for you. What did you expect that you did not get?

PRS will NOT review refund requests submitted more than 30 days following the start date of the Course. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the Course, regardless if you complete the program.

If you opted for a payment plan and you do not request a refund within 30 days, you are required by law to complete the remaining payments of your payment plan. A refund request must include the relevant requirements stated above to be considered timely. If the refund request is neither timely nor complete, you will be responsible for all remaining payments as part of your payment plan. 

If PRS determines that you are entitled to a refund, PRS will promptly issue an instruction to its payment processor to issue the refund. PRS does not control its payment processor and will not be able to expedite any refunds.

After the 30-Day Refund Period, all payments are non-refundable, and you are responsible for full payment of the fees for the program regardless of whether you complete the program.

If you choose to pay using our payment plan, and default on any payments, you will immediately lose access to the course materials and will be ineligible to benefit from our 30-day money back guarantee. 

If you are granted a refund, you will immediately lose access to all course materials.

A PRS course you are enrolled in may, at times, have CEUs available. In order to receive a certificate of completion and be eligible for CEUs, you must not have any outstanding payments due for the course. Once your payments are complete, a certificate of completion for CEUs for your organization of choice will be delivered upon request. If you would like to received your CEU certificate earlier than the completion of your payment plan you must pay the remaining balance in full at the time of the request.

PRS recommends contacting the Support Team for assistance if Client experiences any issues receiving or downloading the course materials. PRS will attempt to fix any technical errors as quickly as possible after being notified of the issue; however, technical problems do not automatically give rise to an adequate reason to request a refund.

Contact Our Support Team:
If you have any questions about our Refund Policy, please contact us:
blackboard@progressiverehabandstrength.com